Introduction

Welcome to Suproc, a supplier marketplace connecting suppliers and buyers across various industries. By accessing our platform, you agree to be bound by these Terms of Service.

Eligibility

To use our platform, you must be at least 18 years old. Users are responsible for providing accurate information and maintaining the security of their account.

Account Responsibilities

Users must maintain confidentiality of login credentials and are responsible for all activities under their accounts. Accounts may be terminated for breaches of these terms.

Marketplace Services

Suproc acts solely as an intermediary to facilitate transactions between suppliers and buyers. We do not guarantee the accuracy or quality of user-provided information.

Fees and Payment

Fees for services, such as listing or transaction fees, will be specified during registration or checkout. Refunds are available only as outlined in our Refund Policy. Users are responsible for any applicable taxes.

Content and Intellectual Property

All content, including listings and communications, remains the intellectual property of Suproc or its respective owners. Users grant Suproc a non-exclusive license to use, reproduce, and display content they post.

Limitation of Liability

Suproc is not liable for any damages arising from transactions or interactions between users. We do not endorse any user or service provider.

Indemnification

Users agree to indemnify Suproc from claims resulting from their activities on the platform.

Modifications

Suproc reserves the right to update these terms. Changes will be communicated via email or platform notifications.

Governing Law

These terms are governed by the laws of India.

Introduction

Suproc values user privacy and is committed to protecting personal information. This policy describes how we collect, use, and share data.

Data Collection

We collect information provided directly by users (e.g., name, email, business details) and data gathered automatically through cookies or third-party analytics.

Data Usage

User data is used to facilitate transactions, personalize user experience, and improve platform functionality. Suproc may use aggregated data for analysis and reporting.

Data Sharing

Suproc does not sell personal information. Data may be shared with third parties only for platform functionality (e.g., payment processors, analytics providers) or to comply with legal obligations.

Data Security

We implement robust security measures, including encryption and access control, to protect user data. However, no method of online storage is entirely secure.

User Rights

Users have the right to access, modify, or delete their personal data. Requests can be made via our support page or by contacting us at [email protected].

Cookies

We use cookies to improve user experience. Users may disable cookies through browser settings but may experience limited functionality.

Changes to Policy

Suproc reserves the right to update this policy. Changes will be communicated via email or platform notifications.

Overview

Refunds are provided under specific conditions, such as failure of a supplier to fulfil an order or platform technical issues. Refunds are issued via the original payment method.

Conditions for Refunds

• Suppliers fail to meet agreed delivery terms.
• Users encounter technical issues preventing them from accessing services.

Requesting a Refund

To initiate a refund, contact us at [email protected] within 14 days of the transaction date. Include transaction details and a description of the issue.

Refund Processing

Approved refunds are processed within 7–14 business days. Users will be notified of the status via email.

Shipping Overview

Suproc facilitates transactions, but suppliers handle shipping directly. Shipping terms, costs, and tracking options are determined by individual suppliers.

Delivery Time

Delivery estimates depend on supplier location and shipping provider. Users are encouraged to communicate directly with suppliers for accurate timelines.

Shipping Costs

Shipping fees vary based on product weight, size, and location. Users should review shipping terms before confirming a purchase.

Tracking and Customer Support

Suproc provides tracking information when available. If tracking or delivery issues arise, users should contact the supplier or reach out to us at [email protected] or WhatsApp +91 73377 17458.

Prohibited Conduct

Users agree to refrain from:

• Posting false or misleading information.
• Harassing, threatening, or infringing upon others' rights.
• Engaging in external transactions that bypass Suproc's platform.

Marketplace Integrity

Suproc reserves the right to remove content or terminate accounts for violating these guidelines. Users are encouraged to report inappropriate conduct via [email protected] or WhatsApp +91 73377 17458.